Troubleshooting

  • I’m having trouble accessing my account

    ll users log in with a username or email. We prefer email as it is easier to be sure you have it right. If you have forgotten your password you can reset it here by sending an emailed reset link. 

    If you have forgotten the email address you used, try your username to see whether you can receive an email confirmation of your email address. If you still have difficulty make sure you reach out to our team, or an advisor or other person if they set the account up for you.

    Some users will have set up two-factor authentication. After using your password you will be asked for a code to log in. Your code will be delivered via email, or from an authentication device - usually an app on your phone or computer depending on the method you chose when you set up this secure method of authentication.
     

Services

  • Can you offer help with my report?

    Calculated your carbon footprint, but need some more help? 

    ✅ We’re much more than just a Calculator, Farm Carbon Toolkit have a team of experts on hand to help.

    We offer consultancy and training services to farmers and growers, organisations, and supply chain businesses. This can include interpreting results, verifying data, creating a Carbon Action Plan, or doing soil analysis on your farm.

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    ✅ Services

    Have a look at our FAQ’s, our resources and, case studies, and the Toolkit to help you understand your carbon report and plan your low carbon journey. If you’re a farmer with specific questions then we will do our best to answer them for you – please contact us. If we think you would benefit from more detailed assistance we will let you know.

    ✉️ Contact us

  • Can I have my report validated?

    ✅ Yes. Our team of expert advisors regularly validate reports as part of our own work and you can benefit too. Report validation can take place either in person or online and comes with a fee which may rise with the complexity of your business - but the more complex businesses will likely stand to benefit most from having their carbon footprints validated by us. We will assess for mistakes, irregularities, and provide feedback against benchmarks. Please note that this validation check cannot be relied upon for the purposes of participating in voluntary carbon markets.

    Read about our Calculator Services, or Enquire about this service.

    ✉️ Ask about a service

  • I’m a farm advisor, can I use the Calculator with clients?

    Consultants and other users who are using the Calculator as part of their service delivery are required to purchase an annual license from us and are not able to use the Calculator for free.

    Choose an appropriate licence or get in touch with what you need

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    ✅ Calculator Services

    If consultants or other for-profit users are found to be using the Calculator for commercial purposes without license, FCT will at first attempt to engage with the company or individual to pursue relevant fees or as a last resort pursue legal action to recover costs and for breach of terms and conditions.

  • Is there an API or integration?

    We have two cutting-edge API integrations available for commercial or research purposes to enable better flows of carbon and farm information between systems. Users can create or request completed carbon footprints from the system, and our team can assist translate your data requirements into actionable carbon information. Read more on our Calculator Services page.

    Choose an appropriate licence or get in touch with what you need

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    ✅ Calculator Services

General

  • Who is this for?

    The Calculator is one of a handful of tools designed to be used primarily by farmers and growers themselves for free but also to equip researchers, and agricultural or consulting professionals to deliver carbon footprints under licence. All users benefit from the same access to high quality carbon footprinting reports for use on the farm, within supply chains, or corporate reporting.

    Farmers will find the Calculator works for all farming systems on any scale, soil type or place in the UK.

  • What guidance is available to help me?

    We know carbon footprints can be daunting - especially if you have not created one before.

    Our resources are regularly updated and linked in the menu at the top of the screen. Here you will find:

    • A user guide - a great manual for first time users.
    • A guide to help you collect the required farm information
    • Specific information where relevant for farmers in different parts of the UK
    • More advanced material relating to livestock emissions and product footprints and more
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    📚 Resources

    For those who would rather speak to us we are happy to take queries and offer assistance.

    ✉️ Contact us

    For more in-depth assistance our expert advisors regularly complete footprints for farmers and projects. Get in touch and read more on our services page.

    For those who would rather speak to us we are happy to take queries and offer assistance.

    ✅ Services

    Completing a report can take anywhere from 30 minutes to 2 hours on average. This varies depending on how complex your business is and how organised your records are. Finding the required find information is initially the most time consuming task but users report that footprinting becomes quicker with practice.

  • Can I complete a Carbon Audit for the Whole Farm Plan Scheme in Scotland?

    Scotland Flag (Carbon Audits)

    ✅ Yes you can, the calculator meets the required PAS 2050 standards and thousands are already using this tool to create free carbon footprints that meet the requirements of the Carbon Audit as set out under the Whole Farm Plan Scheme Guidance. Download the guide below for guidance just for you under this scheme.

    📘 Download Carbon Audits in Scotland Guide (PDF, 2.65mb)

  • What standards do you align to?

    ✅ We comply with the following:

    • PAS 2050:2011 where applicable
    • IPCC 2019 guidance

    📚 We are working toward full accreditation against the following:

    • GHGP,
    • LSRG (draft) 
    • SBTi FLAG

    All sections of the Calculator comply with the latest IPCC guidance (currently IPCC 2019). To be compliant IPCC compliant options for the treatment of waste and inventory items need to be selected on each carbon footprint report. 

    We take certification seriously and are annually reviewed by the Carbon Trust against GHG protocol standards including draft WRI LSRG - the Land sector removals guidance, and SBTi FLAG - the Forestry Land and Agriculture Guidance. We seek verification against these standards in 2025 with final outstanding developments listed below. 

    • A land use tracking metric - released summer 2025 with land occupation indicated by product 
    • Separate reporting of biogenic and non-biogenic emissions - in place for emissions relating to livestock and land use change so far
    • Inclusion of leased assets
    • Data validation checks of report start and end dates.

    Contact us if you need confirmation or updates on the standards we align to in relation to your work or use of our system.

    ✉️ Contact us

  • Is my data secure?

    We recommend you take basic steps to ensure a high level of security anywhere you enter your farm business information. Here at Farm Carbon Calculator we are also doing our part. Choose a strong password when registering your account and set up two-factor authentication from your dashboard for an extra layer of security. Our models allow us to reproduce and benchmark the data you enter but only anonymously as part of a group.

    We employ regular internal and external testing to ensure our website, systems and servers are regarded as highly secure in line with industry best practice. Our team will never contact you to ask for your password - do not reveal this information to anyone. If you suspect unauthorised usage of your account or any other breaches of security you must let us know so that we can take action to protect your data and to help prevent further breaches. For details of how we handle your data and of our required response in the unlikely event of a data breach see our Privacy Policy and Terms & Conditions.

    📜 Terms and conditions

  • What can I do with my report?

    Reports are there to be used - many find that supply chains, farming groups and agricultural or environmental projects are increasingly looking for carbon footprints from farmers. We hope you will also find ways to reduce or change your carbon footprint in ways that boost resilience on your farm. Be sure to look at your report alongside the Toolkit on our sister website Farm Carbon Toolkit.

    📚 View the Toolkit

    You can download your report from the results page in three formats: PDF, CSV and JSON. Your PDF is easily shared and mirrors the on-screen summary. The CSV summarises in a spreadsheet your key report information. The JSON is a machine-readable data format which allows you to retrieve all the data you entered alongside the emissions calculated in your report.

    You can lock, share, compare and benchmark your reports from this same results summary page. Locking reports ensures they cannot later be amended or changed. Shared reports gives you a link for view-only access so you can show any other logged-in user - which might be a friend, advisor, or another farmer. Compare lets you see the results of up to 5 of your reports alongside each other so you can see changes. Benchmark is a tab on the results page which compares your report to our anonymous benchmarking dataset developed over time. You can filter and change this to see how you compare to other farms of different descriptions.

  • Someone created a report for me - where can I find it?

    You may have, in the past, received a footprint from our team of Farm Carbon Advisors or any of the many advisory companies, or as part of the projects we are engaged in. You should have received a copy of your report at the time it was made and an account. If this didn’t happen however get in touch with customer services. Let us know your name, the farm name, the company or advisor who created your report, or what project it was part of. We will then look to make contact with the relevant advisor to repatriate your report to you.

    ✉️ Contact us

  • Can I create reports for multiple farms or projects?

    ✅ Yes there is no limit on the number of reports you can create. You may start by creating a whole farm footprint - but after that you can create scenario reports which would show how footprint could have looked had you farmed differently, or get a headstart on next years’ footprint. Once you have multiple reports in your account like this, click compare on your dashboard to visualise the differences between them.

    When advisors use our system in a professional capacity you typically are charged according to your licence for each whole farm report created each year or as otherwise specified in your particular licence.

    To keep your dashboard neat you can create a shared folder and hold related reports organised together.